A few days ago, I reached for the less-used Kindle cord, and was horrified to find that instead of holding a white cord in my hand, I was holding a mostly bare, silver wire. The white plastic surrounding the actual wire had crumbled, disintegrated, and it had fallen off in tiny pieces. I couldn’t believe what I was seeing and looked closer. Little bits of white plastic littered the cord area, and as I held the cord, more bits fell off in my hand.I immediately fired off an email to Amazon, and within several hours, they answered with an apology and a new cord. Thank you, Amazon. (I have always had positive experiences with their customer service.)
The Bad Thing: The cord fell apart.
The Good Thing: Amazon stood by their product and replaced it.
But, the Bad Thing: The cord fell apart. That shouldn’t have happened. 😦