We visited one of these restaurants the other day, and we decided to try the “pay” part. (I like this option because I am always just a little bit uncomfortable when the credit card gets taken away out of our sight.)
It was really very handy. When we were ready to leave, we simply tapped “pay bill” and the detailed charges appeared on the screen. There was a “Tip Bar” on the screen, set at 20%, and you have the opportunity to slide that bar to include the tip of your choice. The tip is then calculated into your bill. At that point, a quick credit card swipe, and a finger-signature … and the bill was paid. We were then given the option of a receipt. To get a printed receipt, you just push a button and a receipt prints out right from the bottom of that little screen. Yes! I liked it.
However, one big caveat: I hope this technology does not eliminate jobs …..but I have a feeling it just might. If people can order and pay at their tables, obviously fewer service people are needed. And that, in my opinion, is a downside.