I do believe that many people who avoid getting smart phones or tablets stay away because they are afraid that if they run into trouble, they won’t know where to turn.
Amazon seems to really understand “support.” They have always had an outstanding reputation for help-calls.
However, even when support is excellent, following directions can sometimes be difficult, especially if your device is new to you. The tech person might use vocabulary or refer to functions and buttons that simply sound like jibberish to a newbie.
Enter the Mayday button on Amazon’s new Kindle Fire HDX. This makes support for the “everyday person” completely ….. well, close to perfect.
Let’s say, for example, you have a new Kindle Fire HDX and you want to set up your email on the device, but you have no clue how to do it.
Just tap the Mayday button and a tech support person appears on the screen. And, even better, they can actually SEE your device screen, and access your controls. They can teach you how to do whatever it is that you need to do. They can circle the button, draw arrows and explain while they show you exactly what to do. Imagine that!
And… this Mayday person will be available to you 24/7, 365 days a year. You need help, help is always right there.
Amazon is promising that the Mayday person will show up on your screen within 15 seconds (wow, huh). They must be planning a full house for Christmas because I can just imagine all the new Kindle Fires being opened on Christmas morning and a deluge of people pushing that Mayday button (if for no other reason than just to see how it works).
I have an old Fire (no Mayday button), and I can tell you that there have been many times where assistance would have been wonderful. Not major issues, mind you, or I would have called the regular suppport line, but just a “I wonder if I can…or how do I…” How nice it would have been to tap a button and get an instant answer!
Here is a video with a few short commercials showing the Mayday button in action.
(fyi ….when you push the Mayday button, you will see the person, and they will see your Kindle Fire’s screen, but they will not see you.:) )